FAQ & Site Info

Terms of Service

SHIPPING & RETURN POLICY
We really appreciate your business. We want to thank you for your understanding and cooperation in advance.

Shipping rates depend on the selected shipping speed and weight/size of the items.

We have a 30 days return for all products.

Damaged Items

Please open and inspect all packages upon receipt. We cannot process damaged claims more than 15 days after you received the item. Please keep the broken item and all packaging for at least 14 days after you have contacted us.

You might not need to mail the broken item back to us. Please email us photos of the damaged item and any damage to the packaging first. In addition, if you purchased a fermenting crack, please indicate whether the lid and stones were damaged, or only the crack itself. Once we have the photos, we will be able to ship you a replacement within 1-2 business days.

All Other Returns

If you would like to return the item you purchased for any reasons, please email us immediately. You will be responsible for paying the return shipping to get the product back to us. Once we have received the item, we will inspect it for any damage. If the product is unused and in sell-able condition, we will issue a full refund excluding the actual shipping charges.

You must contact us before sending the item back to us, otherwise we won't be able to process the return. The item will need to be back in our possession within 30 days of the original order. If we receive the order outside of this time period, we will be unable to process your return.

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

About Feedback

We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can satisfactorily address your concerns.
It is impossible to address issues if we do not know about them!

If you have any questions, please contact us at [email protected]